CONTACT US

Contact Us

We’re here to help — calm, clear, and caring, the LucieBear way.

Email (Best Way to Reach Us)

info@luciebear.com

Support Hours

Monday–Friday: 9:00 AM – 5:00 PM (ET)

We do our best to reply within 1–2 business days (often sooner).
If we’re able to respond on a weekend, think of it as a little extra care — but our official support hours are Monday–Friday.

To Help Us Respond Faster

If your message is about an order, please include:

  • Order number

  • Full name

  • Shipping ZIP code

  • A brief description of what you need help with

If your order arrived damaged or incorrect, please attach:

  • Photos of the item

  • Photos of the packaging (including the label if possible)

Common Reasons People Email Us

  • Order status / tracking help

  • Sizing & fit questions

  • Returns & exchanges

  • Damaged or incorrect items

  • Product questions

Returns & Exchanges

Please email info@luciebear.com to start a return or exchange.
Returns must be approved before being sent back. (See our Returns & Refunds Policy for details.)

A Quick Note

LucieBear products are designed for comfort and everyday recovery support, but they aren’t a substitute for veterinary care. If your pet is in distress or you’re concerned about a medical issue, please contact your veterinarian.