Shipping policy

LUCIEBEAR SHIPPING POLICY (U.S. ONLY)
Effective Date: February 6, 2026

Thank you for shopping with LucieBear. Below is our Shipping Policy, including processing times, delivery expectations, and what to do if something goes wrong. Our goal is simple: clear communication and a smooth delivery experience.

If you need help at any point, contact us at:
info@luciebear.com

1) WHERE WE SHIP (U.S. ONLY)
At this time, we ship within the United States only.
We do not offer international shipping right now.

Note: If you are located in a U.S. territory or require special delivery (APO/FPO), availability may vary. If we cannot ship to your address, we will contact you and refund your order.

2) ORDER PROCESSING (HANDLING TIME)
• Orders are typically processed within 1–3 business days.
• Processing time does not include weekends or major holidays.
• During high-volume periods (launches, promotions, holidays), processing may take longer. If there’s a meaningful delay, we’ll email you.

3) SHIPPING RATES & OPTIONS
• Shipping costs and available options are shown at checkout.
• If free shipping is offered, it will be clearly stated at checkout and may be limited by location, order value, or promotion.

4) DELIVERY TIMELINES (TRANSIT TIME)
Delivery time begins after your order ships (after processing). Estimated transit times depend on the carrier and destination.

Please note:
• Carrier transit times are estimates and are not guaranteed.
• Weather, carrier delays, and other events outside our control may impact delivery.

5) ORDER TRACKING
Once your order ships, you’ll receive a shipping confirmation email with tracking details.
Tracking updates can take 24–48 hours to appear after the label is created.

6) ADDRESS ACCURACY
Please double-check your shipping address at checkout.
If an order is returned to us due to an incorrect or incomplete address:
• We can reship it to the corrected address, but the customer is responsible for reshipping costs.

If you notice an address error immediately after ordering, email us as soon as possible at info@luciebear.com. We’ll do our best to help, but we can’t guarantee changes once an order is already processing or shipped.

7) LOST PACKAGES / DELIVERED BUT NOT RECEIVED
If tracking shows “delivered” but you can’t locate your package, please:
1) Check the delivery area (front/side doors, garage, mailbox)
2) Confirm with anyone else in the household
3) Check with neighbors (misdeliveries happen)
4) Contact the carrier with your tracking number for delivery scan/GPS details

Then email us at info@luciebear.com with your order number and we’ll help you with next steps.

8) DAMAGED IN TRANSIT
If your order arrives damaged, contact us within 7 days of delivery at info@luciebear.com and include:
• Your order number
• Photos of the damaged item
• Photos of the packaging (box/mailers and labels if possible)

We’ll review and, when appropriate, offer a replacement or refund.

9) SPLIT SHIPMENTS
To get your order to you faster, items may ship separately in multiple packages. If that happens, you’ll receive tracking information for each shipment.

10) RETURNS SHIPPING (REFERENCE)
Return shipping and prepaid return labels are covered in our Returns & Refunds Policy. If you request a prepaid return label for convenience, the label cost may be deducted from your refund (unless the return is due to our error or a verified defect).

11) CONTACT
Questions about shipping?
Email: info@luciebear.com