Privacy policy

LUCIEBEAR PRIVACY POLICY
Effective Date: February 6, 2026

LucieBear (“LucieBear,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from luciebear.com (the “Site”), or otherwise interact with us.

If you have any questions, contact us at:
Email: info@luciebear.com
Mailing Address: [YOUR BUSINESS MAILING ADDRESS]
Phone (optional): [YOUR BUSINESS PHONE]

1) INFORMATION WE COLLECT
We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from service providers/third parties.

A. Information you provide
Depending on how you use the Site, you may provide:
• Contact details: name, email address, phone number
• Order details: shipping address, billing address, items purchased, order notes
• Payment information: payment details are processed by our payment processors (we do not store full payment card numbers)
• Customer support: messages you send us, including emails and chats
• Optional information: any information you voluntarily share (for example, your dog’s sizing details if you ask for fit help)

B. Information collected automatically
When you visit the Site, we may automatically collect:
• Device and usage data: IP address, browser type, device identifiers, operating system, time zone, pages viewed, links clicked, and referring/exit pages
• Cookies and similar technologies: used for essential site functions, preferences, analytics, and (where enabled) advertising measurement

C. Information from service providers/third parties
We may receive information from:
• E-commerce and hosting platforms (e.g., the platform that powers our store)
• Payment processors (confirmation of payment and fraud signals)
• Shipping carriers (delivery updates and address validation)
• Analytics and marketing partners (if enabled)

2) HOW WE USE YOUR INFORMATION
We use information to:
• Provide the Site and process transactions (checkout, payments, shipping, returns)
• Communicate with you (order confirmations, shipping updates, customer support)
• Personalize your experience (such as remembering preferences)
• Improve and protect our business (site performance, troubleshooting, fraud prevention, security)
• Market and advertise (such as email marketing or ads, where permitted and based on your choices)
• Comply with legal obligations (tax, accounting, and lawful requests)

3) COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to help the Site function and to understand how visitors use the Site.

You can control cookies through your browser settings. If you disable cookies, certain features of the Site may not work properly.

If we use analytics and advertising cookies, you may also have additional choices through cookie banners or preference tools (where available).

4) HOW WE DISCLOSE (SHARE) YOUR INFORMATION
We share information only as needed to run our business and provide services. For example, we may disclose your information to:

A. Service providers
We may share information with vendors who help us operate, such as:
• Store hosting and commerce platform providers
• Payment processors
• Shipping and fulfillment partners
• Customer support tools
• Email/SMS marketing providers (if used)
• Analytics providers (if used)
• Advertising partners (if used)

These providers are permitted to use your information only to perform services for us (subject to their own policies and applicable law).

B. Legal and safety reasons
We may disclose information if required to comply with law, regulation, legal process, or governmental requests, or to protect the rights, property, and safety of LucieBear, our customers, or others.

C. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

5) ADVERTISING & MARKETING CHOICES
Email marketing:
You can opt out of promotional emails at any time by using the “unsubscribe” link in our emails or by emailing info@luciebear.com.

SMS marketing (if offered):
If you opt into SMS messages, you can opt out at any time by following the instructions provided in the messages (such as replying STOP).

Targeted advertising (if enabled):
We may share limited information (like device identifiers or cookie data) with advertising partners to measure ad performance and show relevant ads. Where required by law, we provide opt-out choices for targeted advertising.

6) DATA RETENTION
We keep your information as long as necessary to:
• fulfill orders and provide services,
• maintain business records,
• comply with legal and tax obligations,
• resolve disputes, and
• enforce our agreements.

Retention periods vary based on the type of information and why we collected it.

7) SECURITY
We take reasonable administrative, technical, and physical measures designed to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) CHILDREN’S PRIVACY
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact info@luciebear.com and we will take appropriate steps.

9) YOUR PRIVACY RIGHTS (U.S. STATES & OTHER JURISDICTIONS)
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
• Right to access: request a copy of the personal information we hold about you
• Right to delete: request deletion of certain personal information
• Right to correct: request correction of inaccurate personal information
• Right to portability: request a portable copy of certain data
• Right to opt out: opt out of targeted advertising and certain data sharing (as defined by applicable law)
• Right to non-discrimination: you will not be discriminated against for exercising your rights

How to exercise your rights:
Email us at info@luciebear.com with the subject line “Privacy Request.” Please include the email address you used on the Site and describe your request. We may need to verify your identity before fulfilling your request.

Authorized agents (where applicable):
In some jurisdictions, you may use an authorized agent to make requests on your behalf. We may require proof of authorization and verification of your identity.

Appeals (where applicable):
If we deny your request, you may be able to appeal our decision. Email info@luciebear.com with the subject line “Privacy Appeal.”

10) INTERNATIONAL VISITORS (INCLUDING EEA/UK)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal information under lawful bases such as:
• performance of a contract (to fulfill your order),
• legitimate interests (to operate, secure, and improve our services), and/or
• consent (for certain marketing/cookies where required).

You may also have additional rights under applicable law, including objection and restriction of processing. To exercise these rights, contact info@luciebear.com.

Your information may be transferred to and processed in countries outside your jurisdiction (including the United States). We take steps intended to ensure appropriate safeguards for cross-border transfers where required.

11) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. We will post the updated version on this page and update the “Effective Date” above.

12) CONTACT US
If you have questions about this Privacy Policy or our privacy practices, contact:
info@luciebear.com